The Spiceworks Help Desk is an excellent tool that is part of the Spiceworks Desktop app. To get started you simply need to install the Spiceworks Help Desk desktop app on a dedicated machine, and undertake some configuration, and then have your users submit tickets.

Tickets are then worked through within the app. Spiceworks handles sending out notifications via email etc. Additionally, you can run reports related to tickets within the app.

Ticket Submission:

• Via the Help Desk UI from an admin.
• Via the user portal from an end user.
• Via email from an end user.

As soon as tickets have been created, you can access them within Help Desk. To ensure the task is easier, tickets can be filtered by chosen criteria. This is helpful in cases where you need to see tickets assigned to certain technicians.

The Spiceworks Help Desk allows you to keep your users informed on tickets they’ve submitted. Identify common issues that crop up on a regular basis. You can document your work for reference in the future, and assign tickets to different technicians.

Please note, in order to use the Spiceworks Help Desk you need to Login or register for Spiceworks.